Notes from “Career Management for Introverts”

I recently attended a 90-minute talk on career management for introverts, held at the Science, Business, and Industry Library in NYC. Here are my notes.

Overview

A review of the speaker and the talk

The speaker was Win Sheffield who is a career coach. He speaks at the NYPL on job hunting and career management. He’s giving an upcoming talk on networking in October.

For this talk, an overview on the NYPL website says:

Do you feel you shouldn’t have to sell yourself? Are you uncomfortable around people who are talking about their accomplishments? Do you find yourself looking for ways to get out of conversations rather than into them? Perhaps instead you find yourself coming up with the answer while the person you are listening to goes on and on or maybe you like to take time to consider your answers. If you have had any of these experiences, you may be interested in this talk.

This talk is part of the NYPL Career Services series. You can read about the talk online: https://www.nypl.org/events/programs/2019/09/11/career-management-introverts.

I also included a link to the Facebook Live video at the end. But, if you don’t want to watch a 90 minute video, you can read my notes below.


My Notes

Ok, let’s get into my notes.

First we discussed the difference between introversion and extroversion.

  • Remember that introverts are hired for skills related to being an introvert — such as reading, working independently, and deep thinking.
  • The US is NOT an introverted country, but the UK and Japan are.

Phone Conversations

Turns out, no one likes talking on the phone.

We discussed why phone calls are annoying:
  1. The expressions and body language of the person on the other line are hidden.
  2. It requires an immediate response; you cannot mull over your answer.
Some tips to help make phone calls easier:
  • Put up a mirror by the phone, to help you remember to smile.
  • Stand up while on the phone, to project more energy.

Small Talk

Despite the stigma, small talk is good for introverts.

Although we kind of hate it, small talk is a good way to make connections.

It can help if you think of ideas in advance. Good topics can include the weather, food, transportation.

We also discussed talking about decorations or photos someone has on their desk or office. That can help put the other person at ease.


Tips on Meeting People

Show empathy

I can help to put yourself in their shoes. For instance, if you see someone is wearing new shoes…. Imagine they still need to break in their shoes. Their feet are uncomfortable!

Send questions in advance

It can also help to send questions in advance, particularly if you’re job hunting. This is a low-pressure method to ask for support. For instance, you can say:

“I’m not seeking a job from you or anyone you know, but I’m looking to move into [name job area] and I’d like to get your opinion about [the information you’re looking for].”

When having conversations with extroverts:

Extroverts can have a tendency to dominate the conversation. Sending questions in advance can be helpful, to help keep them on track.

Remember to talk to people with whom you feel comfortable:

  • People who’s job it is to talk to you and provide help (help desk, customer support)
  • Friends
  • People in a non-authority role

The most important thing when meeting someone is talking about what you’ve already done.


Telling Stories

Tell people what you’ve already done by telling your story.

There’s a formula to telling a story about one of your accomplishments. It goes like this:

  • Setup: What is the context of the story.
  • Trigger: What changed to get the story going; aka “the challenge”.
  • Plan: What was your plan.
  • Unplanned outcome: How did things go off-track
  • Chaos: How did that lead to chaos/unplanned expectations.
  • Success: How did you resolve the chaos and get things back on track.

Where to use this method:

  • Cover letters & resumes
  • Elevator pitches
  • Anytime someone asks you about yourself

It helps to practice though. (Tips below!)

But, what if the story is negative?

Someone asked if you should tell stories even if they’re negative. The answer is Yes. The reason is that without conflict/chaos, the story doesn’t show growth.


Q & A / Pro-Tips!

A technique to improve your storytelling.

Someone who identified herself as a writer asked a question. She said she worked from home alone so much that she was often surprised by the sound of her voice.

A suggestion was to make a video of yourself talking, or telling a story. Then you can see how you come across to others. But you have to do this at least 6 times, and watch it, if you want the best outcome.

A tip for extroverts

Another person asked about being an extrovert. She said that during an interview she becomes very extroverted. She wasn’t sure how to handle that.

As the speaker mentioned, introversion and extroversion is a spectrum. Not everyone is always introverted or always extroverted.

His suggestion for extroverts is to always take a breath before giving an answer. That helps them slow down.


Final Tips

Planning Ahead

  • Conduct a job campaign, not a job search. A job search is you fitting yourself to the company. A job campaign means creating your own opportunity. Network, make small talk, etc.
  • Be aware and optimistic
  • Know your stories

Take thinking breaks

Smokers go outside to recharge with cigarettes. As an introvert, you should go outside to recharge and collect your thoughts.


Facebook Live

Here’s the Facebook Live stream. I may end up watching this again to refresh my memory. You get the handout / agenda here.

BTW, I was the one who said food is a good topic for small talk. 🙂

They recommend using headphones, if you have difficulty hearing.

Win Sheffield presents Career Management for Introverts. #SIBLEvents #WinSheffield #Introverts #JobHunt #JobHunting #CareerAdvice #CareerCounseling #Free #FreeLecture #LibraryProgram #NYPL

Posted by Career Services NYPL on Wednesday, September 11, 2019


I also published this on Medium: https://medium.com/@alliwalk/notes-from-career-management-for-introverts-from-the-new-york-public-library-c6c4f59f5b3

UX Camp 2019

On Saturday June 29, 2019, I found myself again at UX Camp. UX Camp, which I also attended and wrote about 2 years ago, is an “unconference” which means that there is not set schedule of topics or speakers. Instead, the participants come up with the schedule by proposing talks they want to talk about. (Then the organizers choose the time and which room.) This year’s UX Camp was again held at General Assembly.

As this was my second time going, I tried to be a little more social and chit-chat with other participants. Unfortunately, Jared Spool and Dave Malouf weren’t in attendance. Jared Spool is a great speaker — here’s a video I watched recently. However, I decided to not only get over my fears of small talk, but also get over my fear of presenting my ideas in public. So I gave a presentation, based on one of my favorite prior blog posts of this year, “My Favorite Pro-Tips from NYPL Experts on Crafting a Resume”!

Ok, only a few people attended, but presenting was a very satisfying experience.

Most of the people who signed up to lead sessions did not have slides. I did because I based them on my blog post, so it was relatively easy to put the deck together because my thoughts were already written and organized.

 

Overview

Other than my own presentation, here are a few sessions I attended:

Interviewing

One of the participants wanted to discuss interviewing, because she found herself in a new situation and was curious about other people’s experiences. I used the opportunity to make a comment on my observations about what UX hiring managers are looking for, especially regarding portfolios, according to the articles I’ve researched online.

Mentorship

This was kind of a workshop about mentorship. We spent a bit of time discussing our experiences with mentorship. After getting through everyone, the speaker led us through an exercise where we discussed what a mentor is and is not.

First, a mentor is not:

  • a parent
  • going to punish you
  • responsible for your career
  • necessarily your boss, but could be

A mentor is:

  • Someone who has achieved what you want to achieve. Someone said, “They only need to be one step ahead of you.”
  • Has current knowledge about the job, current events, etc
  • A champion for your success

We then broke out in small groups to talk about: How to create boundaries, Framing your conversation (with your mentor); and Getting from having no mentor to having a mentor. Afterwards, we shared our discussions.
Tips on Working with a Mentor

  • Respect the time of your mentor. Pretend your mentor has 100 mentees
  • Be responsive and be clear about what you want.
  • Fully implement their advice and then follow up with them with the results
  • Boosters; some people really like to help others
  • Be willing to provide value to the mentor

A book mentioned was the 2-Hour Job Search by Steve Dalton.

Visual Storytelling

Another talk I went to was by an architect who was a very talented illustrator and hoping to break into product design. His talk was on Visual Storytelling.

He showed us some examples of his work and we discussed the story he was trying to tell with his images. He also discussed his process a little.

Some tips I got from him about visual storytelling:
– Pick key moments to visualize
– Show only 1 (one) idea per image
– Include enough relevant information, but don’t go overboard in detail

I wanted to ask him questions about design and improving in visual design, but when I tried to ask my questions, I found that my anxieties about improving in design only aided in making my words come out jumbled. He tried to answer anyway and suggested that just knowing what’s good design and what’s not good is OK.

I like his tips — very clear and straightforward.

Cultural Relevancy and Experience Design

The very last talk I went to was about Cultural Relevancy and Experience Design. It was a very interesting topic. The speaker shared with us situations in which technology (sensors, photography) failed her in key moments due to the technology not being tested on a diverse audience. It’s true that some sensors are poorly calibrated to pick up darker skin tones. For instance, “self-driving vehicles may have a harder time detecting people with dark skin”. It’s probably not because the technology cannot do it, but because it’s not being testing for a variety of skin tones. https://www.businessinsider.com/self-driving-cars-worse-at-detecting-dark-skin-study-says-2019-3

I also got some recommendations for books:
– Design in The Era of the Algorithm
– Politics of Design
– Mismatched

Conclusion

Although I missed seeing some well-known names at the conference, I still got something out of it — namely public speaking experience.

Event: Kanban + XP (with pizza!)

On Jan 10, 2019, I attended an with the NYC Lean/Kanban meetup, which was partnered with another meetup, to discuss Kanban and extreme programming. It was a night of discussing user story optimizations and testing.

Last year, I didn’t make any posts really even though I was quite busy. This year, I don’t want to make that mistake, so I will post updates of what I’ve been up to as I go.

On Jan 10, 2019, I went to the NYC Lean/Kanban Meetup for a talk on “Kanban + XP” (with pizza). We learned about Extreme Programming, or XP, which is now called pair programming. View photos below (but no photos of pizza).

The speaker discussed how to write better user stories, and specifically talked about “story splitting” or where to split a single story into two. The speaker explained that sometimes stories are too complicated and it’s not clear what is being built, why, when to know when it’s done or how to test that it’s correct. Splitting a story into smaller pieces helps keeps requirements manageable. He said to watch for the “and”; this is often a good place to split.

He also discussed how well-written user stories can significantly aid testing, and he gave some examples of tools that basically turn a user story into test criteria.

I also learned that Lean Kit is a good tool for visualizing Kanban, although I’ve probably learned this in other events.

 

As always, it was informative and I look forward to the next event.

FIAF: Animation First, A weekend celebration of French animation

A few weeks ago, I attended a few screenings at FIAF, the French Institute-Alliance Francaise. I go to many of their events and I was really excited to attend this one because I love animation. I have been watching French films for years, and I find them refreshingly diverse and smart.

The weekend was a collection of film screenings, including feature-length animations and shorts, as well as talks, an AR gallery, a VR gallery, events for kids, and an opening night party. And the event planners at FIAF ended up adding additional screenings and events.

When I heard about the weekend event, I wrote down a whole list of films I wanted to see. Unfortunately, I only ended up going to a presentation of 3-D short films, followed by a short talk, a feature-length animation, another talk, and I viewed the AR gallery. I also got a free poster.

My initial list of films included: Miniscule, The Red Turtle plus a talk, a few 3-D short films, Last Man, Renaissance, Day of the Crows, more short films, and probably another talk. I ended up only seeing Day of the Crows, as well as the 3-D films I mentioned above.

It may be possible to see some of these films above, but Day of the Crows did not seem to be currently available in the US, which is why I wanted to see it. Here is a French trailer with German subtitles.


Short Films

I spent time looking for some of the names for short films, so I could try and watch them later. Here are some I found. I cannot remember which list they came from, so they might be a little disjointed.

René Laloux in 1987 | Comment Wang-Fo fut Sauve / How Wang-Fo was saved

René Laloux |Les Dents du Singe (The Teeth of the Monkey), 1960

Rene Laloux – Les Escargots | The Snails 1965

5 Meters, 80

Table Bob

Mr Hublot

Learning About Lean, Kanban, Six Sigma, and Kaizen

A few months ago, a friend of mine recently asked on LinkedIn if anyone had any information about Six Sigma certification. It caught my eye, not only because a friend asked, but also because I’d recently come across a conversation on Reddit about Six Sigma, which got me thinking about the concept of kaizen, which is Japanese for “continuous improvement”. Following this path further, I learned more about the connections between kaizen, Six Sigma, and Lean. Six Sigma appears to be one way to implement Lean, which appears to be the way to implement/interpret kaizen*.

NYC Lean/Kanban Meetup, June 2017

Cut to the NYC Lean/Kanban Meetup, which I attended in June to learn more. Unfortunately, it was the last of the season, until September, but they have an ongoing weekly morning get-together on Fridays at 8:30 AM.

https://www.meetup.com/nyc-kanban/

Event Recap

The event was meant to recap a recent series of meetups on Lean as well as a planning session for the next year/season. The talk was interesting, but it’s clear that I’m an n00b. I picked up a few names, book titles, and resources, listed below.

People

Book

During the speaker’s recap, he mentioned a book title, This Is Lean. The book can be found at www.thisislean.com.

A video on ThisIsLean.com explains more about the book:

Radio

The speaker also mentioned a This American Life episode on NUMMI, a GM + Toyota manufacturing partnership. Interestingly, I also found an article disputing the TAL episode, although I think that might be more due to a pro-union POV than actual criticism of the article.

Storymapping

After the speaker’s presentation, we got together to talk about a few ideas for the next year. The table I joined was on story mapping, which someone had suggested as a topic. I joined this table because I wanted to learn more about story mapping. And a few other people at the table didn’t seem to know exactly how the person who suggested it could use it in the example she provided. But, eventually, we eliminated other choices and figured out how it could work. So, it will be a topic next “year”, after the summer break, and I hope to learn more. Although it’s meant to be used in Agile, I guess you could use it even if you don’t work in Agile.

Resources:

Story Mapping Tools: 

  • Cardboardit.com – https://cardboardit.com/
  • Feature map – https://www.featuremap.co/en

Certification

Also, in chatting with someone there, I learned that there is Scrum Product Owner certification that you can get in 2 days. I found a session in Saint Paul, MN, and that one is $1,095 per person at regular price. There was an option to filter for discount only, but I’m guessing it will still be several hundred dollars.

Implementing Kaizen Without Knowing It

As a side note, I used to own a book called, One Small Step Can Change Your Life: The Kaizen Way. (There’s also a summary of the book’s contents on YouTube, by someone unrelated to the book and the author.) But after getting through the audiobook of The Life Changing Magic of Tidying Up, I sold it to The Strand.

Incidentally, “tidying” (and cleaning) is another cultural efficiency practice from Japan, which I first learned about on Japanology Plus. It might not be as respected in business circles as kaizen or Lean, but it appears to be very much a part of Japanese culture.

Even though I gave up the kaizen book, I have been using the concept of small changes and small steps. One instance of this is trying to learn new languages with the Duolingo iPhone app, by focusing on just getting through at least one lesson a day. I hope to post my progress on LinkedIn, once I get to 25% in any language.

Also, in chatting with someone there, I learned that there is Scrum Product Owner certification that you can get in 2 days. I found a session in Saint Paul, MN, and that one is $1,095 per person at regular price. There was an option to filter for discount only, but I’m guessing it will still be several hundred dollars.