Notes from “Career Management for Introverts”

I recently attended a 90-minute talk on career management for introverts, held at the Science, Business, and Industry Library in NYC. Here are my notes.

Overview

A review of the speaker and the talk

The speaker was Win Sheffield who is a career coach. He speaks at the NYPL on job hunting and career management. He’s giving an upcoming talk on networking in October.

For this talk, an overview on the NYPL website says:

Do you feel you shouldn’t have to sell yourself? Are you uncomfortable around people who are talking about their accomplishments? Do you find yourself looking for ways to get out of conversations rather than into them? Perhaps instead you find yourself coming up with the answer while the person you are listening to goes on and on or maybe you like to take time to consider your answers. If you have had any of these experiences, you may be interested in this talk.

This talk is part of the NYPL Career Services series. You can read about the talk online: https://www.nypl.org/events/programs/2019/09/11/career-management-introverts.

I also included a link to the Facebook Live video at the end. But, if you don’t want to watch a 90 minute video, you can read my notes below.


My Notes

Ok, let’s get into my notes.

First we discussed the difference between introversion and extroversion.

  • Remember that introverts are hired for skills related to being an introvert — such as reading, working independently, and deep thinking.
  • The US is NOT an introverted country, but the UK and Japan are.

Phone Conversations

Turns out, no one likes talking on the phone.

We discussed why phone calls are annoying:
  1. The expressions and body language of the person on the other line are hidden.
  2. It requires an immediate response; you cannot mull over your answer.
Some tips to help make phone calls easier:
  • Put up a mirror by the phone, to help you remember to smile.
  • Stand up while on the phone, to project more energy.

Small Talk

Despite the stigma, small talk is good for introverts.

Although we kind of hate it, small talk is a good way to make connections.

It can help if you think of ideas in advance. Good topics can include the weather, food, transportation.

We also discussed talking about decorations or photos someone has on their desk or office. That can help put the other person at ease.


Tips on Meeting People

Show empathy

I can help to put yourself in their shoes. For instance, if you see someone is wearing new shoes…. Imagine they still need to break in their shoes. Their feet are uncomfortable!

Send questions in advance

It can also help to send questions in advance, particularly if you’re job hunting. This is a low-pressure method to ask for support. For instance, you can say:

“I’m not seeking a job from you or anyone you know, but I’m looking to move into [name job area] and I’d like to get your opinion about [the information you’re looking for].”

When having conversations with extroverts:

Extroverts can have a tendency to dominate the conversation. Sending questions in advance can be helpful, to help keep them on track.

Remember to talk to people with whom you feel comfortable:

  • People who’s job it is to talk to you and provide help (help desk, customer support)
  • Friends
  • People in a non-authority role

The most important thing when meeting someone is talking about what you’ve already done.


Telling Stories

Tell people what you’ve already done by telling your story.

There’s a formula to telling a story about one of your accomplishments. It goes like this:

  • Setup: What is the context of the story.
  • Trigger: What changed to get the story going; aka “the challenge”.
  • Plan: What was your plan.
  • Unplanned outcome: How did things go off-track
  • Chaos: How did that lead to chaos/unplanned expectations.
  • Success: How did you resolve the chaos and get things back on track.

Where to use this method:

  • Cover letters & resumes
  • Elevator pitches
  • Anytime someone asks you about yourself

It helps to practice though. (Tips below!)

But, what if the story is negative?

Someone asked if you should tell stories even if they’re negative. The answer is Yes. The reason is that without conflict/chaos, the story doesn’t show growth.


Q & A / Pro-Tips!

A technique to improve your storytelling.

Someone who identified herself as a writer asked a question. She said she worked from home alone so much that she was often surprised by the sound of her voice.

A suggestion was to make a video of yourself talking, or telling a story. Then you can see how you come across to others. But you have to do this at least 6 times, and watch it, if you want the best outcome.

A tip for extroverts

Another person asked about being an extrovert. She said that during an interview she becomes very extroverted. She wasn’t sure how to handle that.

As the speaker mentioned, introversion and extroversion is a spectrum. Not everyone is always introverted or always extroverted.

His suggestion for extroverts is to always take a breath before giving an answer. That helps them slow down.


Final Tips

Planning Ahead

  • Conduct a job campaign, not a job search. A job search is you fitting yourself to the company. A job campaign means creating your own opportunity. Network, make small talk, etc.
  • Be aware and optimistic
  • Know your stories

Take thinking breaks

Smokers go outside to recharge with cigarettes. As an introvert, you should go outside to recharge and collect your thoughts.


Facebook Live

Here’s the Facebook Live stream. I may end up watching this again to refresh my memory. You get the handout / agenda here.

BTW, I was the one who said food is a good topic for small talk. 🙂

They recommend using headphones, if you have difficulty hearing.

Win Sheffield presents Career Management for Introverts. #SIBLEvents #WinSheffield #Introverts #JobHunt #JobHunting #CareerAdvice #CareerCounseling #Free #FreeLecture #LibraryProgram #NYPL

Posted by Career Services NYPL on Wednesday, September 11, 2019


I also published this on Medium: https://medium.com/@alliwalk/notes-from-career-management-for-introverts-from-the-new-york-public-library-c6c4f59f5b3

Portfolio and Website Updates: Incorporating Feedback

An update to a previous post on the feedback I received from friends and acquaintances on my portfolio, and ongoing work.

I’ve been making updates to my portfolio and website, and I have even more updates to report. In this post, I want to go a little deeper on some of the feedback I received from friends and acquaintances, and how that has influenced some of my updates.

I’ll continue to make updates, of course. These are just changes I’ve made so far.

My Initial Reaction

I asked most people to review my portfolio, which is on CargoCollective. When I got the feedback, my emotions ranged between feeling overwhelmed and disappointed.

I was overwhelmed with what I had received, which was not all negative, because I felt that I’d wasted so many first impressions.

For months, I’ve been sending out links to my portfolio and not getting anywhere with it. Despite my hard work with updating my resume, including the time I spent gathering tips, I felt I had ultimately been short-changing myself by sending out a lackluster portfolio. It felt like a huge waste of time. I even felt like a fraud, giving out tips at the NYC UX Camp 2019.

It was disappointing that other people weren’t seeing my vision or hadn’t understood the history how this site came to be. But, you know, people only reviewed what I asked them to review. They weren’t providing holistic direction on how to reframe my image as a designer. And they weren’t evaluating anything a hiring manager wouldn’t evaluate, either. In other words, it wasn’t personal.

In any case, after a few days (or hours), I started thinking about how I could make changes. My personal website, alliwalk.com, actually went through a whirlwind of changes, large and small. And then I started focusing on my portfolio.

So let’s go through some of the top feedback and how I addressed it.

The Feedback: 1-2-3

The 3 biggest areas of feedback centered on:

  • Domain: Using a real domain name, instead of a third party site.
  • List of projects: Feeling overwhelmed by the number of projects; not sure where to start; emphasizing the projects.
  • About: Adding a tagline or a paragraph to the home page to give a sense of who I am.

Now I’ll go through these top 3 pieces of feedback and give my thoughts, and what I did (or didn’t) do to address them.

1.Personal Domain

Jared Spool gave a talk at BostonCHI in Jan 2019, about the difficulty of hiring designers. In the talk, he called out employers who discriminate against candidates who use third-party sites like Wix or other CMS tools.

Specifically, in his example, he recounts an encounter with a design leader who felt that “good designers” should be able to code and would have coded their own websites. The video is linked to this point in the presentation.

If you’re reading this on my blog, it’s clear that I do have my own domain. I also have own website and I did code it myself.

The reasons I coded my own site were not to prove myself as a “good” designer. They were due to: a) cost, and; b) exploration/personal expression. Let’s review:

A. Cost: It’s cheaper to code your own website on your own domain than to pay a 3rd-party site to do it. A site that costs $12/mo is $112/year, which is over $500 after 5 years, assuming you keep it running all that time. Many sites cost more than $12/month. About five years ago, when I first created my site in Bootstrap, I needed to find areas to cut back on my expenses. This was an easy choice to make and I’ve stuck with it.

B. Exploration: As mentioned above, about five years ago, I started seriously learning more about front-end development. I used building my portfolio and a few side projects as opportunities to learn. I like designing my own website. So why am I also using Cargo? Because updating a domain can be a small project but updating a CMS takes a few minutes.

I could use my own domain to host an external website, but it feels like giving up control of my own website. And, I’m not sure that the external template available is what I want to use on my own site. Plus I get control over my own analytics.

Ultimately, I won’t be moving the Cargo portfolio to my domain. But, I did update my website to more prominently point to the portfolio.

2. List of Projects

I admit: I do have a lot of projects. I’ve heard that using 3-5 projects is a must. I don’t know if that’s a max of 5, but I’d definitely heard a minimum of 3.

Even the NN/g article that prompted this redo suggests 3-5 projects:

Step 2: Choose 3–5 Projects as Detailed Case Studies

But I want to share an image from the NN/g article on UX portfolios. It depicts a gallery of projects.

Web PortfolioHow many projects do you see? I see 8. Clearly the maximum number of projects is not hard-limited to 3-5.

At the moment, I may have too many at 11. However, the first 3 projects are the same as from my website. And on my website, I used analytics to narrow the list from 6-7, to 3 based on visitor traffic.

Most people view a website in an F shape. Using that logic, my most popular projects are placed first. This doesn’t mean I shouldn’t continue trying to narrow the list. But there’s clearly some discrepancy what’s too many, and my choice of projects and the order they’re presented have some thought behind them.

Providing Signposts with the Writing

To help address the feedback that people might be feeling lost, within each project page, I have been working on improving the writing. As mentioned in my last post, I’m updating the writing make it easier for people to scan.

I’ve made changes such as:

  • Incorporated images at the top of projects, when appropriate. (Suggested by feedback.)
  • Organized the writing a bit better. The format is now: a) description; b) images.
  • Included additional promo information, like videos, for people to find more information if wanted.
  • Used more headings, lists, and bold text.

My hope is that even if people feel like they don’t know where to start, once they do, they will feel more directed.

3. About

I used to have an About Me page on my website, alliwalk.com. I removed it because analytics showed that very few people ever visited the page.

But, two respondents mentioned making About info more prominent, like right on the homepage. They asked about adding a heading sub-title or adding a paragraph above the project.

Unfortunately, those are not options I can pursue due to limitations of the CMS template. There are other changes I can make:

A. Using a Landing Page: The template does allow me to select any page as the landing page, even if that page is not public. (Public pages do not show in the nav in the template I’m using.) So I am working on creating a landing/about page, but it’s not something I can easily test without it immediately going live. So, I’m being very cautious.

B. Improving “About”: While working on the writing and updating images, I have updated how I described myself on both my website and my portfolio. I used a combination of my resume and cover letter. I also provided answers to a few questions I tend to get in interviews, like:

  • Are you more of an information architect or visual designer?
  • Do you typically work full-time or freelance?

I just wove that information into the writing itself, and then I put the same information on both my website and my portfolio.


Still more to go. I haven’t made much progress on my website regarding the responsive images, semantic HTML, or migrating to Bootstrap 4.

And, coincidentally, I recently participated in a virtual session with Google, on their design review process. I learned a few things…which is for another post.

Portfolio and Website Updates

After reading a Nielsen Norman Group article on UX Portfolios, I recently began a process of updating my own portfolio and website. Here is a recap and plans for the future.

I have begun a process of updates for my website at alliwalk.com and an additional portfolio at cargocollective.com/alliwalk.

Here are changes in mind for the portfolio and the website.


Portfolio Updates

Changes for my portfolio began after I read a Nielsen Norman Group article on UX Portfolios. The article is called 5-Steps to Creating a UX-Design Portfolio. The 5 steps are:

  1. Take Inventory of All Your Projects
  2. Choose 3–5 Projects as Detailed Case Studies
  3. Choose Your Desired Format
  4. Create Your Portfolio
  5. Get Feedback and Iterate

Implementing the Tips & Other Updates

Take Inventory

Given my work on improving my resume, I’ve already taken some inventory of what I feel I’m good at and what differentiates me from other designers.

3-5 Projects

But I do have a lot of projects. Far more than 3-5 as recommended. So that’s been difficult to evaluate objectively.

Writing

I also took a second look at the writing and how I described my projects. And I’ve decided to focus on improving the content so it’s ideal for the web.

  • Hemingway App helped to simply sentences and eliminate long words
  • Lists help get points across in an easier to scan format.

A short course I’ve been referencing is available on Lynda.

Styles

Styles aren’t part of the list, but I made a few changes:

  • I used Coolors to use find colors that complement each other
  • Use HSL instead of HEX values

Feedback

I’ve asked a friend, a new contact, and an acquaintance for feedback on my portfolio. Not everyone has responded with their take, but I’ve already begun making edits.

Upcoming

I plan to continue making more changes and improvements, to the order of each project and the writing.


Also, Website Updates

Some big changes here….

I recently made some pretty drastic updates to my website.

Style, Images, Content

  • Using Coolors to get a complementary color palette
  • Adding SVGs from UnDraw.co
  • Updating the content: Removed CSS projects; Added an “About” section

That’s it for now, but there are more changes I still want to make.

More Changes I Want to Make

Remove IDs

3-4 years ago when I first made this site, I didn’t know the difference between IDs and Classes. Now I do and I want to update the HTML to use the correct tags.

Add Responsive Images

The technique now is to use responsive images, using srcset and sizes. A how-to is available on MDN.

Update to Bootstrap 4

Although I think I’m OK with Bootstrap 3, it would be a good idea to update to the newest version. Bootstrap 4 uses Flex by default and possibly Grid.

Optimize the SVGS for Animation

In order to add animations to SVGs, the different paths and shapes need to be given names. Moving the styles out of the code means colors and other styles can be animated.

Animate the SVGs

After optimizing the SVGs, I can add some animations.

Create a CSS Experiments page

The site used to have a section for CSS animations. But I took that out to focus the page on just one message. I plan to put everything I removed onto a new page/section.

Domain Email

I’ve got a domain but I’m not using the email for it. This isn’t really a website thing, just a professional thing.

Happy to report, this is done!


I plan to write another post about some of the feedback and ongoing changes.

Notes on Writing Formal Business Letters and Emails

In a few posts, I’m doing a write-up of my notes following a Lynda course. This course is less than 40 min, but I thought it had some good tips, shown below.

 

Define Your Goals
  • First a short-term goal (or want), then the longer term goal.
  • Short-term goal is something you want someone to do right away. Action items; “Call me at…”
  • Long-term goal is what you want them to do for a bigger purpose. “I’m looking for help on….”
Research
  • Researching your topic: For instance, if replying to a job description use the language in the job post in your correspondence.
  • Researching your correspondent: Maybe you can find someone specific to send your correspondence to by searching for people on LinkedIn, Twitter, etc. When reaching out, “My research shows you’re the best person to contact. If not…”.
For Tone

The presenter suggested using a website like bab.la for phrases, especially in other languages.

Getting to the Point
  • Put the goal up front
  • Remove confusing details
  • Rearrange and check punctuation
  • Cut out unnecessary words
Phrasal Verbs vs Direct Verbs; Idioms
  • Be direct. The second phrases below are indirect and passive:
    • “I analyzed…” vs “I looked over…”
    • “I hope to…” vs “I had been hoping…”
  • Idioms: Just write it out. Idioms can be misunderstood or misinterpreted.
Follow-Up: TAP – Timeline, Alternatives, Peskiness
  • Timeline: Do you need to follow up because you need an answer?
  • Alternatives: Can you get this info from another source?
  • Peskiness: What will be the downside of following up?

Remember: Don’t assume malice or argue.

Here’s an example: I’m afraid I didn’t get a response to our letter on June 15 about booth space. A prompt reply would be appreciated as we are trying to finalize our travel arrangements. Thank you.

Rule of Thumb for Following Up
  • Don’t follow through using multiple venues. Don’t follow up through email, phone, LinkedIn, etc.
  • If you send an email and get no reply, it’s OK to ask via one other outlet if someone got your email. But don’t bombard them on LinkedIn and Twitter and phone, etc.
  • This was a tip for me, because I had been thinking the more the better!
Continuing the Conversation
  • Keep note of other email addresses, and other people in a CC.
  • People can be generous, if they’re asked. Just be polite.
3 Takeaways
  • Be concise
  • Cooperate
  • There’s a person on the other end
Final Tip

If you ever find yourself stuck with what to say, try recording yourself speaking then transcribing your message.